Complaints

We hope you are always happy with the care and education your child receives at Kingshurst Primary School.

However, there may be times when you have a concern. We have a clear process for addressing concerns and complaints.

Informal stage
We hope that most concerns can be resolved quickly and informally. In the first instance, please speak to your child's class teacher. If you'd prefer, you can also contact Mr Dawes via the school office at s34office@kingshurst.solihull.sch.uk.

Formal stage
If your concern is not resolved informally, or if it is a more serious matter, please contact the Headteacher in writing. The Complaints Policy sets out the process and timescales.

SEND-specific complaints
If your complaint relates to Special Educational Needs or Disabilities (SEND), you can also contact our SENCO, Mrs K Tyler, through the school office at s34office@kingshurst.solihull.sch.uk, or raise it with the Local Authority Disagreement Resolution Service. Our full Complaints Policy and Procedure is available below.